Decision model
A model built to pick one answer from a set you define, such as a category, a route, or an agent's next step, and return it quickly with a confidence score instead of writing text.
“We swapped the chat model for a decision model on ticket routing; it answers in a fraction of a second and says how sure it is.”
See also
Part of the Extended list
Decision model is on the Extended list: builder jargon, industry terms, and newer slang for when you want to go further. It entered common use around 2026.